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FAQS

If you have a question for us, there’s a chance you might find the answer here waiting for you...

General FAQs

WHERE CAN I PURCHASE ATOMIC PRODUCTS?
You can get Atomic products at any of these great retailers. Or you can buy direct from us at atomic.com.

I’VE JUST BOUGHT AN ATOMIC PRODUCT. HOW CAN I BE SURE IT’S THE REAL THING?
If you bought your item from an approved retailer or from atomic.com, it is a genuine product and will be covered by the Atomic warranty.

I AM A SKIING INSTRUCTOR/SKI CLUB OFFICIAL/TRAINER. AM I ENTITLED TO ANY PRODUCT DISCOUNTS?
There’s a chance you could be. Please get in touch with our customer service through the form. They will forward your request to the relevant country and get in touch to let you know.

I WANT TO HAVE BOOTS MEMORY FITTED. HOW AND WHERE CAN I GET THIS DONE?
You’ll find a dealer offering Memory Fit using our dealer locator. With Memory Fit you can personalize your boot to your foot. There’s a video on atomic.com/memory-fit that explains more.

CAN I CONTACT ATOMIC IF I HAVE A QUESTION?
Of course. If you don’t see your question here, please get in touch with us using the contact form.

PRODUCT FAQS

WHAT PRODUCTS CAN I BUY AT ATOMIC.COM?
Apart from a few seasonal and regional exceptions, you’ll find the whole Atomic range available on our site.

HOW CAN I GET REPLACEMENT PARTS FOR PRODUCTS I BOUGHT AT ATOMIC.COM?
If you can’t find the matching part in in our shop on atomic.com please get in touch with the customer service using our contact form.

 

ORDER FAQS

WHAT’S THE SMALLEST ORDER I’M ALLOWED TO MAKE ON ATOMIC.COM?
There’s no minimum order value.

HOW CAN I BUY PRODUCTS AT ATOMIC.COM?
It’s easy, and the same as any online store, really: choose your products in the right length or size and click on ‘Shopping Cart’ to continue with the checkout. A pop-up window will open where you need to enter your billing and delivery address. Then choose your payment method, check all the information is right, click ‘buy now’ and shortly afterwards you’ll receive an order confirmation by email.

CAN I CHECK THE STATUS OF MY ORDER?
Yes. It’s easy on atomic.com. Sign in to your account and go to ‘My Orders’. There you’ll be able to check on the progress of your payment and delivery of your items.

HOW CAN I PLACE A TAX EXEMPT ORDER ONLINE?
Many organizations may qualify for tax exempt purchasing through ATOMIC. If your organization qualifies for tax exempt purchasing, please follow the instructions outlined below to get set up.

1). An account must be created. Please go to our website and click Sign in at the top right of the page, then click “Register.” You will need to fill in the first name, last name, and email address fields, as well as create a password for your account. Please make sure to use your organization email address for your account email.

2). Once your account is created, provide us with a copy of your tax exemption document(s) by emailing that to us at consumerservice-nam-en@atomic.com.

3). Once our team receives your email with the tax exemption documentation, we will review and a determination will be made if you will be eligible for tax exempt purchasing.

Please note, it may take up to 1-2 business days for your account and documentation to be reviewed. You will receive an email from our team if your account is approved or denied. If approved, you will be eligible to make tax exempt purchases immediately.

PAYMENT FAQS

WHAT PAYMENT METHODS CAN I USE ON ATOMIC.COM?
You can pay by credit card (Visa/Discover/American Express/MC) or PayPal.

WHEN WILL MY CARD BE CHARGED?
A pre-authorization may be made on your credit card to make sure there are sufficient funds to fulfill the order. But the total order value will only be charged to your card when your order is shipped.

HOW CAN I BE SURE THAT PAYMENTS ON ATOMIC.COM ARE SAFE?
Our payment service is provided by ADYEN, and fully secure.

CAN I CONTACT ATOMIC IF I HAVE A QUESTION?
Of course. If you can’t see your answer here, please get in touch with us via the contact form.

DELIVERY FAQS

WHERE WILL MY ORDER COME FROM?
All Atomic goods are sent directly from our warehouse in Ogden, Utah.

HOW WILL MY ORDER BE DELIVERED?
UPS for standard delivery and USPS for priority delivery are currently our delivery partners.

WHAT ARE THE DELIVERY COSTS?*
Standard delivery is free of charge on www.atomic.com

To get your order as quickly as possible, please choose our express delivery options. The costs will be shown in the shopping cart during check out. If you have any questions please contact our customer service.

CAN I HAVE MY ORDER SENT TO ANOTHER PERSON OR TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?
Yes, your order can be sent to any person and address you give in the delivery address field. You can link multiple addresses with your account, and your delivery and billing addresses can be different.

CAN I CHANGE MY DELIVERY ADDRESS AFTER SUBMITTING MY ORDER?
We aim to deliver your products as quickly as possible. The processes in place to do this mean it’s not possible to make changes after your order has been placed, sorry.

WHAT REGIONS DO YOU DELIVER TO, AND WHAT ARE THE DELIVERY TIMES?
Orders can only be delivered to countries where the atomic.com online shop is available. You cannot have an order delivered to a country different from where you placed the order.

You can choose between Standard and express Delivery:

Standard delivery: UPS Ground - Delivery within 4 – 8 days (Monday – Friday) – no PO, FPO or APO boxes.

Express delivery: If you would like to receive your delivery faster, you can also choose express delivery options at the checkout before confirming your order.

USPS Priority Mail – PO Box shipments only – Delivery within 5 – 10 days (Monday – Friday).

UPS Second day – Delivery within 2 days (Monday – Friday) if placed before 1 pm CT. No PO, FPO or APO boxes.

UPS Next Day Air – Delivery within 1 day (Monday – Friday) if placed before 1 pm CT. No PO, FPO or APO boxes.

CAN I HAVE MY ORDER DELIVERED TO A PICK-UP POINT?
At the moment we deliver to addresses only, sorry.

HOW CAN I CHECK THAT MY ORDER HAS BEEN SHIPPED?
When your order leaves our warehouse, we’ll email you straight away. You can also track your order by logging into your account at atomic.com.

HOW DO I USE THE TRACKING NUMBER?
It’s easy to check on the progress of your order. Take the tracking number which we’ll send you in a separate e-mail and track your delivery on the delivery service’s website.

WHAT HAPPENS IF I AM OUT WHEN MY DELIVERY ARRIVES?
If you are out when the delivery service calls, they will leave a delivery card for you. You can then contact them to arrange a redelivery time. If there’s no signature required, the driver will leave the package in a “safe” area. Out of sight and out of the elements.  If there’s a drop-off location within 5 km, then the goods will be held there for pickup. If not, two more attempts are made and then returned to Amer Sports.

EXCHANGE, DISCLAIMER AND RETURN FAQS

CAN I EXCHANGE THE PRODUCT I BOUGHT FROM ATOMIC.COM?
If you’re not satisfied with your purchase you can return the item/s within 30 days of delivery. Products need to be unwashed, unworn and in the original packaging. The only things that are non-returnable are customized products and skis mounted with binding.

In order for your return to be processed more quickly, please...

  • Fill out the return form as fully and accurately as possible. Download one here if you no longer have it.
  • Pack up your product carefully using the original packaging if possible. Remember to seal it and attach the pre-printed return label to the outside of the original shipping packages.
  • Include the return form in the package and drop it off at the nearest UPS drop-off location. We will inform you when we have received it.

The items must be returned within the stated period, and must be intact and complete. They must be unwashed, unworn, in their original packaging and in good condition. Worn or used goods are excluded from the return and exchange policy.

If you are returning a product because it is damaged, please tick the appropriate return reason on the return form inside of the package (e.g. “Defective”) or contact our customer services team using the contact form.

After the parcel has arrived in our warehouse and been checked, you will receive a full refund.

WARRANTY FAQS

WHAT ARE THE TERMS OF WARRANTY ON ATOMIC PRODUCTS?
You can read our warranty policy here at atomic.com.

WHAT SHOULD I DO IF THE PRODUCT IS DAMAGED WHEN I RECEIVE IT?
If you receive a damaged product from atomic.com, please fill the return form with the correct return reason and follow the return process above or get in contact with our customer services. The team there will advise you and may ask for a photo of the defect to help solve the problem.

After the parcel has arrived in our warehouse and been checked, you will receive a full refund.

If you want a replacement for your product, please order it again from atomic.com.

I BOUGHT MY PRODUCT AT ATOMIC.COM, HOW DO I RETURN IT TO AFTER-SALES SERVICE?
You can find out how in our Exchange, Disclaimer and Return FAQs section above.

CAN I CONTACT ATOMIC IF I HAVE A QUESTION?
Yes of course. If you can’t see your answer here, please get in touch with us via the contact form or call us from Monday to Friday, 7am to 5pm, Tel. 1-888-436-6494.