FAQs

You can get Atomic products at any of these great retailers. Or you can buy direct from us at atomic.com.

If you bought your item from an approved retailer or from atomic.com, it is a genuine product and will be covered by the Atomic warranty.

There’s a chance you could be. Please get in touch with our customer service through the form. They will forward your request to the relevant country and get in touch to let you know.

You’ll find a dealer offering Memory Fit using our dealer locator. With Memory Fit you can personalize your boot to your foot. There’s a video on atomic.com/memory-fit that explains more.

Of course. If you don’t see your question here, please get in touch with us using the contact form or call us from Monday to Friday, 9am to 5pm, Tel. +31 858081029.

General consumers may purchase apparel, bags, poles and protectives. All skis, bindings and boots are to trade personnel only.

If you can’t find the matching part in in our shop on atomic.com please get in touch with the customer service using our contact form.

There’s no minimum order value.

It’s easy, and the same as any online store, really: choose your products in the right length or size and click on ‘Shopping Cart’ to continue with the checkout. A pop-up window will open where you need to enter your billing and delivery address. Then choose your payment method, check all the information is right, click ‘buy now’ and shortly afterwards you’ll receive an order confirmation by email.

Yes. It’s easy on atomic.com. Sign in to your account and go to ‘My Orders’. There you’ll be able to check on the progress of your payment and delivery of your items.

You can pay by credit card (Visa/MC), PayPal or Klarna.
Credit card
You indicate your credit card data during the order process. Your card is debited immediately after the order is sent.

PayPal 
In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, legitimize yourself with your payment data, and confirm the payment order. The payment transaction is executed by PayPal immediately after submission of the order. You will receive additional instructions during the order process.

Pay later with Klarna 
If you select Klarna as the payment method, you will not pay for the merchandise until receipt. You will find more information here about purchasing on account. You can read about the topic of returns here. Please note that Klarna is an independent billing company. If you have questions, please contact Klarna Customer Service directly.

Use of the payment methods of purchasing on account and installment purchase requires a positive credit check. In this regard we will forward your data to Klarna for the purpose of the address and credit check within the framework of purchase initiation and execution of the purchase contract. Please understand that we can only offer the payment methods that are permissible based on the results of the credit check.
Klarna will treat your personal information in accordance with the applicable data protection provisions and in conformity with the statements in Klarna’s data protection provisions. You will find additional information about Klarna’s data protection declaration at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en/privacy

A pre-authorization may be made on your credit card to make sure there are sufficient funds to fulfill the order. But the total order value will only be charged to your card when your order is shipped.

Our payment service is provided by ADYEN, and fully secure.

Of course. If you can’t see your answer here, please get in touch with us via the contact form.

All Atomic goods are sent directly from our warehouse in Altenmarkt, Austria.

UPS for Standard Delivery and USPS for PO Box deliveries are currently our shipping partners.

Standard delivery is free of charge on www.atomic.com. 

To get your order as quickly as possible, please choose our express delivery options. The costs will be shown in the shopping cart during check out. If you have any questions please contact our customer service.

Yes, your order can be sent to any person and address you give in the delivery address field. You can link multiple addresses with your account, and your delivery and billing addresses can be different.

We aim to deliver your products as quickly as possible. The processes in place to do this mean it’s not possible to make changes after your order has been placed, sorry.

Orders can only be delivered to countries where the atomic.com online shop is available. You cannot have an order delivered to a country different from where you placed the order.

You can choose between Standard and express Delivery:

• Standard delivery: All orders placed before 12pm will be delivered free of charge within 3 working days by DPD.
• Express delivery: If you would like to receive your delivery faster, you can also choose express delivery at the checkout before confirming your order. All orders placed before 12pm will be delivered by UPS the following day.

Please note that ski sets will take an extra 24h to be shipped due to the mounting process.

At the moment we deliver to addresses only, sorry.

When your order leaves our warehouse, we’ll email you straight away. You can also track your order by logging into your account at atomic.com.

It’s easy to check on the progress of your order. Take the tracking number which we’ll send you in a separate e-mail and track your delivery on the delivery service’s website.

If you are out when the delivery service calls, they will leave a delivery card for you. You can then contact them to arrange a redelivery time. If there’s no signature required, the driver will leave the package in a “safe” area. Out of sight and out of the elements.  If there’s a drop-off location within 5 km, then the goods will be held there for pickup. If not, two more attempts are made and then returned to Amer Sports.

If you’re not satisfied with your purchase you can return the item within 14 days of delivery. Products need to be unwashed, unworn and in the original packaging. The only things that are non-returnable are customized products and skis with binding.

You may only return product(s) of which you have taken reasonable care and which you have not used beyond what is necessary to establish their nature, characteristics and functioning. 

• Please ensure that the products are undamaged and in their original packaging. Packages opened with care are not considered damaged.
• Customised and assembled ski + binding packages that have been ordered to your personal specifications cannot be returned  

In order for your return to be processed more quickly, please...

• Go to our online return platform to initiate your return.
• Follow the shipping instructions that will be provided on the return platform.
• Pack up your product carefully using the original packaging if possible. Remember to seal the parcel and place the pre-printed return label on the outside of the packing.
• Return the parcel to our warehouse in Altenmarkt, Austria. Please make sure you use the right address indicated on the return platform, as until the parcel arrives with us it is your responsibility.

If you return the product in accordance with this return procedure, you will get a full refund within 48h of receiving the returned products at our warehouse.

If you are returning goods because the product is damaged, or if you receive a product that’s not the one you ordered, We’ll pay your shipping costs. If this is the case for you, please contact our customer services team using the contact form.
For anything else, we’ll reimburse the cost of your items but not the return shipping costs. The items must be returned within the stated period, and must be intact and complete. They must be unwashed, unworn, in their original packaging and in good condition.

You can read our warranty policy here at atomic.com.

If you receive a damaged product from atomic.com, please fill the return form with the correct return reason and follow the return process above or get in contact with our customer services. The team there will advise you and may ask for a photo of the defect to help solve the problem.

After the parcel has arrived in our warehouse and been checked, you will receive a full refund.

If you want a replacement for your product, please order it again from atomic.com.

You can find out how in our Exchange, Disclaimer and Return FAQs section above.

Yes of course. If you can’t see your answer here, please get in touch with us via the contact form or call us from Monday to Friday, 9am to 5pm, Tel.  +31 858081029