Terms and conditions

Version 2026 - 1; published and effective as of 24.08.2026

General Terms and Conditions of Sale ("Terms and Conditions")

These Terms and Conditions set out the terms and conditions applicable to all offers, orders and purchase contracts concluded between a person (hereinafter "Customer" or "you" or "your") who wishes to purchase an Atomic product (hereinafter "Product") via the website www.atomic.com/de-at (hereinafter "Online Shop") and Amer Sports Austria GmbH, Göllstraße 24, A-5082 Grödig, Austria, registered under company registration number FN51214s, Tel.: +43 6246 391, ("Atomic", hereinafter also "we" or "us").

1. About these terms and conditions 

These Terms and Conditions apply exclusively to orders and purchases made in the Online Shop.
We may occasionally amend or supplement these Terms and Conditions. We will indicate the date of entry into force above. Any amendments to the Terms and Conditions shall only apply to orders placed on or after the date they enter into force.

BY PLACING AN ORDER FOR PRODUCTS YOU ACCEPT THE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THEM.

2. Placing an order 

2.1. Please note that orders may only be placed by private individuals who are not traders, i.e. consumers. A consumer is a natural person who concludes a contract for a purpose that cannot be attributed predominantly to their commercial or self-employed professional activity. We will therefore not accept orders from companies, traders, associations, self-employed persons or legal entities of any kind.
In order to purchase the Products, you must:

  • Provide your name and address, telephone number, email address, payment details and any other required information;
  • Be at least 18 years of age;
  • Have legal capacity to contract;
  • Have a delivery address in Austria;

If you are ordering ski bindings, in addition to the above we require the following information in order to mount the ski bindings on the skis:

  • Age
  • Skier level
  • Height (in centimetres)
  • Weight (in kilograms)
  • Boot sole length of the ski boots to be used with the bindings, in millimetres
  • Expected mounting position of the ski bindings

PLEASE NOTE THAT YOUR SKI BINDINGS WILL NOT BE ADJUSTED BY US. PLEASE CONTACT AN INDUSTRY SPECIALIST TO HAVE THE BINDING ADJUSTED AND FITTED TO YOUR SKI BOOTS AND TESTED WITH AN APPROPRIATE TESTING DEVICE BEFORE ANY USE. ANY USE OF YOUR SKI BINDINGS/SKIS PRIOR TO THIS ADJUSTMENT IS PROHIBITED.

2.2. If you have created an account with a personal username and password, please keep your password secure at all times and do not share it with third parties. In the event of misuse, you are personally responsible for every purchase made using your username and password. This only applies if you have culpably caused the misuse of your user account.

3. Order process and conclusions of contract

Contracts with you are concluded exclusively in the German language.
By placing an order in the Online Shop, you submit a binding offer to purchase the products listed in your order subject to these Terms and Conditions.

The following technical steps lead to an order:

  • You may select products from the Online Shop assortment and add them to your virtual shopping cart by clicking the "Buy now" button if you wish to purchase the products. You can view the contents of the shopping cart at any time by clicking the shopping cart icon. These actions are non-binding.
  • During the order process, you may delete or modify the contents of your virtual shopping cart at any time by clicking the "Go to cart" button.
  • If you wish to purchase the product listed in the shopping cart, click the "Proceed to checkout" button. The registration or login form will appear on screen, allowing you to create your own user account and enter your billing and delivery address.
  • Before completing the order process, you have the opportunity to review your order and the contents of your virtual shopping cart for typing and input errors and to correct any mistakes.
  • By clicking the "Order with obligation to pay" button you complete the order process and thereby submit a binding offer to us to conclude a purchase contract.

We may decline orders, in particular abusive or unusual orders, orders which we believe are not placed in good faith, orders not placed by private individuals, and orders for personalised products where individual components are not available. We are not obliged to give a reason for declining to accept an offer, but may do so at our own discretion.

The contract is only concluded when we accept your order. In that case, we will send you an order confirmation by email containing your order number, a breakdown of the products you have ordered, and the Terms and Conditions.
The contract is concluded upon receipt of the order confirmation email.

You are responsible for the accuracy of the information you provide to us. Please keep your order confirmation in a safe place. This is your proof of purchase. We do not store the content of the contract on our side.

4. Prize, shipping and handling costs, charges and taxes 

The price charged for a product is the price valid at the time the order is placed, as stated in the Online Shop and displayed in the shopping cart during the order process. The price will also be stated in the order confirmation email.
We reserve the right to change prices at any time without notice. Price changes only apply to orders placed after the price change. The current applicable price is displayed in the Online Shop.

All product prices include the applicable statutory VAT and any other relevant taxes, but exclude shipping and handling costs.

Individual shipping and/or handling costs, together with the related VAT or other taxes, are shown in the Online Shop during the order process and additionally, in each case, separately in the order confirmation email.

5. Delivery

We deliver products within Austria only and subject to the following delivery restrictions.
We do not deliver to:

  • PO box addresses,
  • Overseas military addresses,
  • Prisons

We offer the following delivery options:

Standard: estimated delivery time of 3 to 5 business days
Express: estimated delivery time of 1 to 2 business days

The approximate delivery time and the chosen delivery option will be confirmed by us in the order confirmation.
The delivery period will not exceed 30 days after the date of the order confirmation, unless a later date has been separately agreed with you.

If the customer orders personalised products, the manufacturing time required for such personalised products will be added to the shipping time of the chosen delivery option. The maximum delivery time for personalised products is six weeks.

If the customer unreasonably delays or refuses delivery or receipt of the delivery after we have informed them that we have attempted to deliver the ordered products to the customer, or if the customer has culpably provided us with an incorrect delivery address resulting in the delivery being undeliverable, the delivery will be returned to us. If the products cannot be delivered for a period of seven business days after the first delivery attempt for reasons not attributable to us, the products will be returned to us as undeliverable. In that case, we are entitled to withdraw from the contract. We will refund any payments already made in accordance with the provisions of clause 9 of these Terms and Conditions.

WE ARE NOT LIABLE FOR DELAYED DELIVERIES OR NON-PERFORMANCE WHERE THE DELAY OR NON-PERFORMANCE IS DUE TO CIRCUMSTANCES THAT ARE NEITHER ATTRIBUTABLE TO US NOR FALL WITHIN OUR RESPONSIBILITY UNDER THE LAW.

We recommend that you inspect the delivered package and the products received within fourteen days of delivery and check their condition and the completeness of the delivered package. Please contact our Atomic Customer Service if any product(s) are missing or damaged.

6. Availability of products

We do not guarantee the availability of products in the Online Shop. We reserve the right to modify, discontinue or withdraw any product at any time without liability or notice. This does not apply to ordered products for which the customer has already received an order confirmation from us.

7. Suitability, product information

Please take care when placing your order to ensure that the products you purchase are suitable for your intended purpose. Please use the Online Shop as the final reference when assessing suitability. In the event of any discrepancy between the content of the Online Shop and any other website (or any other source of information), the suitability stated in the Online Shop at the time the order is placed shall be deemed definitive.

8. Payment

Payment may be made by credit card (Visa / Mastercard), PayPal, Apple Pay, Google Pay, Klarna instalment purchase (purchase in monthly instalments), Klarna invoice (buy now, pay later) or instant bank transfer.

Information on the available payment methods can be found in the FAQs.

Atomic reserves the right to carry out security and credit checks on all orders in accordance with its Privacy Policy.

We reserve the right to carry out security checks on all payments. Accordingly, our service may contact you to confirm your order information and order details such as proof of address, proof of address of the person indicated as the delivery address, etc.

9. Right of withdrawal, returns and refunds

9.1 Right of Withdrawal

If you have purchased products for your own private use as a consumer and wish to exercise your right of withdrawal from the contract and return the product(s), you may do so provided that you complete the returns procedure on our online platform within 14 days of receiving the product(s). In the case of a contract relating to multiple products, your right of withdrawal will expire 14 days after you receive the last product.
To exercise your right of withdrawal and return the products, please register your return on our online platform. Alternatively, you may send us the withdrawal form in Annex 1 or contact our Atomic Customer Service.

To preserve the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires. Once we have received your online withdrawal declaration, we will send you a confirmation email.

Consequences of withdrawal

If you withdraw from the contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and in any event no later than fourteen days from the date on which we received notification of your withdrawal from this contract. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.

We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You are only liable for any diminished value of the goods if that diminished value is the result of handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

End of right of withdrawal notice

Exclusion of the right of withdrawal
THE RIGHT OF WITHDRAWAL DOES NOT APPLY:

  • TO CONTRACTS FOR THE SUPPLY OF GOODS THAT ARE NOT PREFABRICATED AND FOR WHOSE PRODUCTION AN INDIVIDUAL SELECTION OR SPECIFICATION BY THE CUSTOMER IS DECISIVE, OR WHICH ARE CLEARLY TAILORED TO THE PERSONAL NEEDS OF THE CUSTOMER, SUCH AS PERSONALISED PRODUCTS. THIS INCLUDES IN PARTICULAR PERSONALISED SKIS AND SKI BINDINGS THAT HAVE BEEN MOUNTED ON SKIS.
  • TO CONTRACTS FOR THE SUPPLY OF SEALED GOODS WHICH ARE NOT SUITABLE FOR RETURN FOR REASONS OF HEALTH PROTECTION OR HYGIENE WHERE THEIR SEAL HAS BEEN REMOVED AFTER DELIVERY.

9.2 Returns

You must then return the products without culpable delay and in any event within 14 days of notifying us of your withdrawal.

You must return the products in their original packaging.

You must include all accessories, user manuals and gifts included in the same packaging. If a product was purchased as part of a bundle of multiple products, all the corresponding products must be returned.

Please handle the products with care and return them in the condition in which they were delivered. Please package the products securely and ensure that your order number is clearly visible on the outside of the package.

Upon receipt of the returned products at our warehouse, we will refund the purchase price paid for the products via the originally used means of payment. The refund will be confirmed to you by email.

The repayment will be made using the same payment instrument that you used for the original transaction.
If you return products that (1) you are not entitled to return, (2) you have damaged or otherwise used in a manner that goes beyond examining the nature, characteristics and functioning of the products, (3) are incomplete or individual products are missing, or (4) you have not handled with care, we reserve the right either to decline your return and refund or to reduce the amount to be refunded to the extent corresponding to the diminished value of the products, to the extent permitted by law.

Other matters: If the products received do not correspond to your order, or if your delivery is incomplete or was damaged in transit, please contact our Atomic Customer Service immediately either by email or by telephone.

10. Statutory rights in respect of defects and manufacturer´s warranty 

10.1 Statutory Rights in Respect of Defects

We are liable for material and legal defects in the delivered products in accordance with the applicable statutory provisions in Austria.

10.2 Manufacturer's Warranty

In addition to the statutory rights in respect of defects set out above, we grant you a limited warranty in accordance with the law of the Republic of Austria. Our warranty terms for the products can be found on our website under the Warranty Terms section.

PLEASE NOTE THAT THIS WARRANTY DOES NOT AFFECT, EXCLUDE, LIMIT OR SUSPEND YOUR STATUTORY RIGHTS IN RESPECT OF DEFECTS.

If you believe that you are entitled to rights in respect of defects and warranty claims, please contact our Atomic Customer Service.

11. Data Protection

Our Privacy Policy, available on our website, together with the additional provisions in these Terms and Conditions, governs the use of your personal data. The purchase of products in our Online Shop is conditional upon your acceptance of our Privacy Policy and the use of your personal data as described therein. In any event, the applicable data protection provisions will be complied with.

12. Our liability 

These Terms and Conditions govern the full extent of our obligations and liabilities in relation to the delivery of the products. We are not liable for the products being suitable for any specific purpose intended by the customer that does not correspond to the usual characteristics of the product or that is not described in the Online Shop, unless you informed us of this particular intended use at the time of conclusion of the contract and we accepted it.

We will make reasonable efforts to verify the accuracy of the information we provide in the Online Shop. Our liability for third-party content is excluded. We are not liable for the uninterrupted availability of the Online Shop.

We are liable for damages and reimbursement of wasted expenditure (hereinafter "damages") arising from breach of contractual or non-contractual obligations only

(i) in cases of intent or gross negligence,
(ii) in cases of negligent or intentional injury to life, body or health,
(iii) due to the assumption of a guarantee as to quality,
(iv) in cases of negligent or intentional breach of material contractual obligations,
(v) on the basis of mandatory liability under the Product Liability Act, or
(vi) on the basis of other mandatory liability.

Liability for damages arising from breach of material contractual obligations is limited to the typical, foreseeable damage, except in cases of intent or gross negligence, or in cases of injury to life, body or health, or assumption of a guarantee as to quality, or liability under product liability law.

The above exclusions and limitations of liability also apply with regard to the liability of our employees, workers, staff, representatives and vicarious agents, in particular for the benefit of shareholders, employees, representatives, corporate bodies and their members in respect of their personal liability.

The above provisions do not involve any reversal of the burden of proof to the detriment of the customer.

13. Design of personalised products

We will endeavour to implement your design wishes when applying your personal content to the products. It may be necessary for us to make changes for technical reasons (for example, in the case of images: format compression to adapt to the product dimensions). We are not liable for the legal permissibility of the personal content — in particular photos, images and texts — that you submit to us; rather, you are solely responsible for this. Please ensure that the personal content you request does not violate any laws and/or regulations and does not infringe any third-party rights (in particular personality rights, copyright). If there is a reasonable ground for us to suspect that the content you have submitted infringes laws, regulations or third-party rights, we are entitled to reject that content and withdraw from the contract.

14. General

The Online Shop may only be used for lawful purposes and in accordance with applicable law. The customer agrees to comply with all applicable laws and regulations relating to the Online Shop and to all transactions conducted in or through the Online Shop.

Should any provision of these Terms and Conditions be or become void, unlawful or unenforceable, the remaining Terms and Conditions shall remain in full force and effect. The statutory rules shall apply in place of the void, unlawful or unenforceable provision.
We will communicate with you electronically by email or another electronic form agreed with you in relation to purchases in the Online Shop.

PLEASE NOTE THAT THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS THAT CANNOT BE CONTRACTUALLY RESTRICTED OR WAIVED.

15. Customer service

Our customer service will assist you with any questions relating to the Online Shop. You may contact us either by email or by telephone from Monday to Friday between 9:00 a.m. and 5:00 p.m., except on public holidays.

Atomic:
Telephone: +43 720 88 00 43
Email: consumerservice-at-de@atomic.com

16. Applicable law

Austrian law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

Annex 1: Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:
Amer Sports Austria GmbH, Göllstr. 24, A-5082 Grödig, Austria
Email: consumerservice-at-de@atomic.com

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):

21.    Ordered on (*) __________ / received on (*) _____________
22.    Name of consumer(s):
23.    Address of consumer(s):
24.    Signature of consumer(s) (only if notified on paper) ____________
25.    Date: ____________

(*) Delete as applicable.