VOLUNTARY AND PRECAUTIONARY RECALL
SKI TOURING BINDINGS
After receiving feedback from dealers and conducting thorough technical investigations, we have identified an issue within a specific production batch of our Atomic Backland touring binding toe components. As a result, we have decided to intiate a voluntary and precautionary recall of the affected products.
This recall applies to the following products:
|
Model name |
Color |
|
BACKLAND PURE |
Black/Gunmetal |
|
BACKLAND TOUR |
Black/Gunmetal |
|
BACKLAND SUMMIT 12 BR |
Black/Gunmetal |
|
BACKLAND SUMMIT12 LSH |
Black/Gunmetal |
|
BACKLAND SUMMIT 9 BR |
Black/Gunmetal |
|
BACKLAND SUMMIT 9 LSH |
Black/Gunmetal |
|
BACKLAND SUMMIT 5 BR |
Black/Gunmetal |
Only products manufactured between May 1st 2022 and March 31st 2023 are concerned. If you purchased your bindings prior to May 1st, 2022, you are not affected by this recall. Here is the procedure to follow depending on your situation:
WHAT WILL HAPPEN NEXT?
If your binding falls into any of the categories mentioned above, we kindly request that you return your skis to the shop from which they were purchased. Alternatively, if this is not possible, you can visit any Atomic dealer using the store locator.
Store staff will check the serial number and, if necessary, will replace the toe components at no charge.
WARNING: Only dealers should disassemble ski bindings. Under no circumstances should you try to alter or disassemble the bindings by yourself.
Q&A
What is the reason for this recall?
Under certain conditions, unexpected breakage of the spring guiding axis (indicated by the red pointers, below) may occur, causing the ski boot to disconnect from the ski. Failure of the toe component may lead a skier to lose control, fall, or suffer injuries.
Is there a safety risk for the user?
Consumers should immediately stop using these ski bindings and return them to any Atomic dealer. The dealer will determine if the binding is subject to the recall and, if yes, will replace the toe component free of charge.
How can I know whether my bindings are concerned or not?
The easiest way to know is to answer this questionnaire. It will help you to know whether you need to bring your bindings back to the dealer for verification or not.
What if I am not sure about the answers to the questionnaire?
If you are uncertain if your binding is affected, or if you are unsure of your date of purchase, please call our consumer service. If you are based in Hungary, please call +3614088871. For Slovakia, please call +421233215472. For Slovenia, please call +38618888362. Or reach us by email at: safety-notice@atomic.com.
I have already used my bindings and I am very happy with them, but your questionnaire tells me to have them checked in a store. Do I really have to do it?
We are glad that you like our bindings, however your safety is our primary concern. So please immediately stop using these ski bindings and have them verified by one of our dealers. They will tell you whether your bindings are subject to the recall or not.
I must have my bindings verified by a dealer, but I cannot find my proof of purchase anymore. What should I do?
Proof of purchase is not necessary in this case. Please bring your skis & bindings back to the shop where you bought them or if not possible, any Atomic dealer using the store locator. In case of any problems, you may call our Consumer Service at +43 6452 3900-0.
What is going to happen when I bring my skis & bindings back to the store?
The retailer will check the serial number of your bindings. For this they need to dismount one of the toe components from the ski. Then, there are 2 possibilities:
- Your bindings are not part of the recall > the Dealer will re-mount the toe component ,
- Your bindings are part of the recall > the dealer will unscrew both toe components, and replace them at no charge.
Can I unscrew my bindings myself, and send them directly to you?
No, only dealers should disassemble ski bindings. Under no circumstances should you try to alter or disassemble the bindings by yourself. That is why we kindly ask you to visit your Atomic dealer.
What has Atomic done to avoid this technical issue in the future?
We have changed the manufacturing process and we have also reinforced our quality checks during and after production.
Will I have to pay anything to get my bindings checked/repaired?
No, the process is free of charge.
How long will my repaired bindings be under warranty?
As we replace toe components by new ones, these will be under warranty for 2 years starting from the replacement date. The rest of the binding (heels, brakes, etc) remains under the original warranty policy.
Contact us by phone
Our team will answer your questions regarding the recall. If you are based in Hungary, please call +3614088871. For Slovakia, please call +421233215472. For Slovenia, please call +38618888362. We are available for you from 9am to 5pm, Monday to Friday.
Send us a message
Contact us by email at safety-notice@atomic.com. Our team will get back to you promptly for any questions regarding this recall.